Product Release Notes: 31st March 2022

Improvements & New Features: Connections 🤝

1. Lead notes

Why have we built it?

We continue to improve our lead and contact management tools to deliver exhibitor success at your events. Being able to add notes to leads will allow colleagues to collaborate more easily and share information about leads before and during the event, and help with tailored follow-up of those leads, post-event. 

What are the changes?

Exhibitors on a Team can add notes to their connections and inbound leads which can be viewed by other colleagues in their Team. Colleagues can also be tagged in the note (@person) to receive a notification via email.

Lead notes can be viewed from the: 
- Profile details page 
- Inbound Leads list 
- Contacts table

Available from: 31st March 2022
Available to: All users, Automatically enabled

2. Navigation update: Edit Profile

Why have we built it?

We want participants to be able to more easily access important links. 
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What are the changes?‍

The ‘edit profile’ navigation has now been updated to include external links to the privacy policy, terms and conditions, Zendesk help centre, Imprint (DE), and the Grip website. This page will also be available as a dropdown from the profile image in the top bar.

Available from: 31st March 2022
Available to: All users, Automatically enabled

3. Join Grip Team: organiser admin approval

Why have we built it?

For events with SSO in particular, organiser admins need to have the ability to approve requests for users to join Teams on behalf of exhibitors/sponsors, contributing to exhibitor success. 
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What are the changes?

Organiser admins can now approve requests to join a particular exhibitor Team directly in the Team Details page of the organiser dashboard.

Available from: 31st March 2022
Available to: All users, Automatically enabled

4. Visual update:

Why have we built it?

We want to make sure that users can easily see who’s attending their meetings at a glance.  
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What are the changes?

Meeting participants’ name and company will now be visible as text beneath the profile pictures within a meeting on a Meeting Schedule, without users having to hover over profile pictures to see participants’ details. Organiser admins can now approve requests to join a particular exhibitor Team directly in the Team Details page of the organiser dashboard.

Available from: 31st March 2022
Available to: All users, Automatically enabled

Improvements & New Features: Content 🎬

1. Private (invitation only) content session

Why have we built it?

It’s important for some of our clients to be able to create ‘invitation only’ sessions, whether they be for VIPs or just private content sessions for select people. This gives greater flexibility on agenda design within the Grip platform. 

What are the changes?

Organisers will be able to create private (invitation only) sessions in their Grip event. This session will only be visible in the event agendas of invited participants.

Available from: 31st March 2022
Available to: All users, Automatically enabled

Improvements & New Features: Mobile 📱

1. In-person check-in for sponsored sessions

Why have we built it?

We continue to improve our lead and contact management tools to deliver exhibitor success at your events. Being able to add notes to leads will allow colleagues to collaborate more easily and share information about leads before and during the event, and help with tailored follow-up with those leads, post-event.  

What are the changes?

Introduction of ‘lead details’ tab on mobile devices that can be added to and shared to the lead.

Available from: mid-April 2022
Available to: All users, Automatically enabled

Improvements & New Features: Data and Insights 💻

1. In-person check-in for sponsored sessions

Why have we built it?

This new feature gives organisers a more central location to host an exhibitor/sponsor’s sponsored-session leads. This is great for exhibitors/sponsors, as all their leads can reside in one place for ease of access. 

What are the changes?

When organisers collect badge scans for sponsored sessions at an in-person event, we have created a way for those badge scans to be uploaded to the Grip platform, in Teams, so those leads can sit alongside the leads collected through Grip.

A new API endpoint has been created to allow registration systems to push in session scan data after an attendee has checked into a session.  

The leads are gathered in the ‘inbound lead’ area of Grip Teams. 
Available from: 31st March 2022
Available to: All users, Automatically enabled

2. Stream view insights (new and improved tracking)

Why have we built it?

For many events that offer CPD credits for viewers of their content, it’s essential that they know for how long a viewer was watching. In other cases, an organiser might like to understand when viewers ‘dropped off’ the session, so they get a better understanding of content consumption and can action adjustments to future speakers or content.

What are the changes?

Organisers will be able to now export stream views from the event allowing them to bulk download the engagement data. This is done using the new tracking we’ve developed that includes both on-demand and live-stream sessions.‍

Available from: 31st March 2022
Available to: All users, Automatically enabled

3. Stream view exports (Main Stage, Session Page and Home Page)

Why have we built it?

It’s essential that organisers can get an accurate insight into their content analytics to better understand consumption, and to be able to action adjustments to future speakers or content. 

What are the changes?

The insights are now driven by improved tracking of user engagement in sessions, and organisers are able to filter both views and watch-time by Session Name, Session Type, Data Type, Track and Location.‍

Available from: 31st March 2022
Available to: All users, Automatically enabled

4. Top sessions and top viewer stats (with new and improved tracking)

Why have we built it?

Organisers can use leaderboards to reward participant behaviour and encourage engagement with their content. At a glance they can see which sessions are performing best with number of views, allowing them to use this information for daily reporting and post-event analysis. You will also be able to export for all sessions.

What are the changes?

Organisers will be able to see ‘Top Sessions’ and ‘Top Viewers.’ They will be able to see which viewers were most engaged according to how much content they’ve watched, and easily see which sessions are most attended in a list.

‍Available from: 31st March 2022
Available to: All users, Automatically enabled

Bugs and fixes 🐛 🔍

The team have been diligently fixing a number of little bugs this week. (Not the butterflies. We like them.)